CANCELLATION POLICY

At Naturedrape, we know that sometimes plans can change, and you may need to cancel your order. That’s why we’ve made our cancellation process as simple and hassle-free as possible, so you can shop confidently with us for the finest men’s and women’s accessories.

When Can You Cancel an Order?

We work hard to process and ship your orders quickly, ensuring your favorite accessories reach you on time. However, cancellations can only be made before your order has been packed or dispatched. Once your order is ready for shipment, cancellation will no longer be possible.

Exceptions to the Policy:

Custom or Personalized Items: Once production has started, these orders cannot be canceled.
 

Discounted or Sale Items: Some sale or promotional items may come with unique cancellation conditions, which will be highlighted during checkout.
 

To check if your order is eligible for cancellation, log into your account or contact our customer support team as soon as possible. The quicker you act, the better the chances of successfully canceling your order.

Steps to Cancel Your Order

Canceling your order is quick and easy. Follow these steps:
 

Log into your account on Naturedrape.
 

Go to the ‘Order History’ section.
 

Find the order you want to cancel.
 

Click on ‘Cancel Order’ and follow the instructions provided.
 

If you face any issues, our support team is here to help. Remember, cancellations can only be processed before the order is packed or dispatched.

Refund Process for Canceled Orders

Once your cancellation is approved, we will process a refund to your original payment method. Refund times may vary depending on your bank or payment provider, but typically, refunds are completed within a few business days. If you need updates or have questions, don’t hesitate to reach out to us.

Need Help? We’ve Got You Covered!

For any questions or assistance regarding cancellations, our friendly customer support team is ready to help. Contact us at luminousstreamsolutions@gmail.com, and we’ll guide you through the process.
 

At Naturedrape, we are dedicated to providing a seamless and satisfying shopping experience, ensuring your journey with us remains stress-free and enjoyable. Thank you for choosing us for your men’s and women’s accessories needs!