RETURN AND REFUND POLICY

At Naturedrape, we understand that sometimes a product may not meet your expectations, and that’s okay! We’re here to make returns and refunds as straightforward as possible. Your satisfaction matters to us, and our goal is to ensure a smooth and enjoyable shopping experience every time you shop with us.

Returning Your Accessories – Hassle-Free Steps

If you decide to return an item, you can do so within 48 hours of receiving your order. To make the process simple, please ensure the following:
 

• The product is unused, undamaged, and in its original condition.
• All tags, invoices, and packaging materials are intact.
• Keep the original packaging safe until you’re certain about your purchase.

How to Start a Return?

Initiating a return is quick and easy. Choose one of the following methods within 48 hours of receiving your order:
 

Email Support: Send an email to our support team at luminousstreamsolutions@gmail.com with your order details and reason for return.
 

Online Request: Log into your account on Naturedrape, find your order, and select the return option.
 

Our team will guide you through the process, ensuring a hassle-free experience from start to finish.

Refund Process – Quick and Transparent

We believe in keeping things simple and clear. Once we receive the returned item and it passes our quality checks, we’ll process your refund right away. Here’s what you need to know:
 

Refunds are typically processed within 5-7 business days of receiving the returned item.
 

The refunded amount will be credited to the original payment method you used during checkout.

Refund Eligibility

To maintain the quality and standards of our products, refunds are only offered for items in their original, unused condition. Items that show signs of wear, damage, or misuse will not qualify for a refund.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned. Please keep this in mind before placing your order:
 

Jewelry for Piercings: Earrings and other piercing accessories cannot be returned.
 

Personalized Items: Custom or personalized products are non-returnable.
 

Clearance Items: Items purchased during sales or clearance events are final and non-returnable.

Need Help? We’re Here for You!

Have questions or need assistance? Our customer support team is ready to help. Reach out to us at luminousstreamsolutions@gmail.com, and we’ll ensure your shopping experience remains easy, enjoyable, and worry-free.
 

Thank you for choosing Naturedrape. Your trust and satisfaction inspire us to bring you the best in men’s and women’s accessories.