At Luminous Stream Solutions, delivering your favorite accessories seamlessly is our top priority. We are dedicated to ensuring a smooth journey for your order—from the moment you click "buy" to its arrival at your doorstep. By completing a purchase on Naturedrape, you agree to the terms in this policy, which are designed to provide clarity and transparency throughout your shopping experience.
Nationwide Shipping Across India
Whether you live in a bustling city or a quiet town, Luminous Stream Solutions ensures that the latest in men's and women's accessories reaches every corner of India. While we currently do not offer international shipping, expanding our delivery network is a part of our future plans. Stay tuned for updates on global shipping.
Order Processing and Packaging
Processing Time: Orders are processed within 1-2 business days of confirmation.
Careful Packaging: Each accessory is packed securely to maintain its quality during transit.
Non-Processing Days: Orders are not processed on weekends or public holidays.
Shipping Notification: A shipping confirmation email with tracking details will be sent as soon as your order is dispatched.
Reliable Delivery Partners: We collaborate with trusted courier services to deliver your orders efficiently.
Exceptional Cases: Some orders may require additional verification, leading to minor delays.
Customer Support: For any shipping-related inquiries, our team is here to assist you promptly.
Expected Delivery Timelines
Standard shipping takes 3-8 business days, depending on your location. While we strive to meet these timelines, unforeseen delays may occasionally occur. If that happens, our customer support team will keep you informed and assist you every step of the way.
Missed Deliveries? No Worries!
If delivery is unsuccessful, the courier will attempt two additional deliveries.
After three failed attempts, the package will be returned to us.
You can request a reshipment, but additional shipping charges may apply.
Ensure someone is available to accept the delivery and double-check the accuracy of your address during checkout.
Need to make adjustments to your order? Contact us as soon as possible, and we’ll help.
Damaged or Lost Orders
If your order arrives damaged, notify us within 48 hours with photos for verification. Based on the assessment, we will replace the item or issue a refund.
For lost shipments, we work closely with our courier partners to investigate and resolve the issue. Every item is securely packed to minimize transit risks and ensure a hassle-free shopping experience.
Special Care for Premium Accessories
Premium items like designer watches, jewelry, or delicate materials may require extra handling. Any special instructions will be mentioned on the product page to keep you informed.
Our logistics team takes extra precautions to ensure such items are packed securely. If you have questions about the handling or delivery of premium accessories, our support team is here to assist you.
Need Assistance? We’re Here for You
If you have any questions about our shipping policy or require help with your order, reach out to us at luminousstreamsolutions@gmail.com. We’re committed to making your shopping experience easy, reliable, and enjoyable.
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